Lead from the front: Leading the team throughout many unknowns in the industry and society

As we continue on the pandemic, uncertain times persevere. “I tell my staff that what we’re doing is not short term. What we’re doing allows our clients to sleep at night knowing their policies are intact and will protect them. A lot of my clients have become good friends of mine. It’s become personal. They know I’m there to service their accounts until my last breath." Find out how you can lead your team through today’s many uncertainties from member Janet N. Ng, FChFP, CEPP.