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Tan addresses how to connect with clients in their language to eliminate misconceptions they may have about financial advisors. She shares several question she uses to put clients at ease and establish trust, likeability and empathy.

People respond most strongly to questions that stir emotions. MDRT member Cristine Tan explains the questions that help her drive feeling and understanding in clients.

People respond most strongly to questions that stir emotions. Tan explains the questions that help her drive feeling and understanding in clients.

People respond most strongly to questions that stir emotions. Tan explains the questions that help her drive feeling and understanding in clients.

I still wonder how I could have helped a sick client when he missed a payment.