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The foremost thing in our job is for our clients to feel sure we can guide them with competence and efficiency through the rocky paths. To do so, we need first to believe in ourselves and feel confident that we can provide the best service to them. One of the things we can use to build the right mindset is the certainty that the service we provide is more significant and even life-altering to them than our fee or payment will ever be to us. Zervoudaki shares how to build this attitude.

Buying any kind of not-obligatory insurance is all about making a choice: to take action or to stand still, to talk about difficult issues or to take care of the easy ones, to use the funds for the "what ifs" or for the "now and heres." Zervoudaki discusses how to accomplish the task of making a client's choices — and their effects — entirely clear because, no matter what, there is always the opportunity cost, and that is specific and measurable. Learn how to prevent the client from choosing nothing over something because they can't see the best alternative.

Communication is the skill we need to develop the most. In this session, Zervoudaki discusses the lost art of human connection. In the era of a pandemic, where digitalization is everywhere, the need for real contact is more crucial than ever. As professionals, there has never been a better time to connect and build relationships.