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William H. McDermott

Nov 7, 201842 min

From corner store to corner office

Focusing on customer service is at the core of McDermott's successful journey from a corner store in working class Long Island to CEO of SAP, the world's largest business software company. Since he joined SAP in 2002, the company has delivered unparalleled growth in market share, revenue and customer satisfaction. In this inspirational session, McDermott shares key business, sales and management strategies that helped him achieve the No. 1 rank for every sales position he held at Xerox, turn around SAP's flailing American business unit and re-energize its demoralized culture. Click here to find more from the 2018 Annual Meeting [https://rz.mdrt.org/search/?q=2018ampro]