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Chris Unwin
Chris Unwin
in Global ConferenceDec 12, 2019

A client's perception of our engagement

Why would the word "insurance" seem negative for clients, and what word could you use instead? Chris Unwin, who has owned financial services businesses in both the U.K. and Australia, shares how words impact what clients perceive.
Communication techniques
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Author(s):

Chris Unwin

Cremorne, Australia