You’ll hear from:

Carla Brown, FPFS
Matthew Richard Duffy, LUTCF, FSS

Episode breakdown:
0:26—Learning how staff members like to be communicated with
1:23—Establishing systems so everyone knows what to expect
2:12—When team members aren’t on the same page about communication
4:03—Defining consistency and unity to avoid surprises or tension
6:01—Spotting red flags for a candidate that could be a poor fit with the team