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Steps to create consistency through communication and culture
Steps to create consistency through communication and culture

Nov 03 2022

Steps to create consistency through communication and culture

What are the keys to ensuring your team is on the same page? What conflicts can arise without this structure and connection in place? In this episode, MDRT members share how they benefit from a staff that runs on clarity, process and positivity.

By MDRT

Topics Covered

You’ll hear from:

Carla Brown, FPFS
Matthew Richard Duffy, LUTCF, FSS

Episode breakdown:
0:26—Learning how staff members like to be communicated with
1:23—Establishing systems so everyone knows what to expect
2:12—When team members aren’t on the same page about communication
4:03—Defining consistency and unity to avoid surprises or tension
6:01—Spotting red flags for a candidate that could be a poor fit with the team