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Aug 31 2022 / Global Conference

3 ways to balance empathy and efficiency in the new normal

While the pandemic caused many challenges for our businesses, we must remain empathetic to our clients’ needs while also maintaining a standard of efficiency for our teams. Tan explains how internal motivation, mental wellness, productivity and improved client relationships result from balancing efficiency and empathy.

By Arlyn Tiong Tan, MBA, FChFP

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