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MDRT members highlight four common client pitfalls such as misunderstanding policy terms, over-relying on advisors, premature policy cancellations, and underestimating future needs. To counter these issues, they share strategies to help clients make informed decisions and secure their financial future. 

Candy Lau Ai Ling from Malaysia shares strategies to empower clients with unconventional goals through active listening, adaptability, and providing tailored financial advice.