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Sound and communication expert Julian Treasure explores the skills of conscious listening and effective speaking, exploring the impact and processes of both. Combining transformative perspectives and potent yet easy to remember exercises, this session will give you all the tools you need to be a great listener, and a brilliant, persuasive speaker.

Not hearing the emotion behind what clients say prevents advisors from excellence. Learn how to interact better with clients from Top of the Table qualifier and Past MDRT President Julian Good.

In this full-length version of his 2019 Top of the Table Annual Meeting presentation, sound and communication expert Julian Treasure explores the skills of conscious listening and effective speaking, exploring the impact and processes of both. Combining transformative perspectives and potent yet easy-to-remember exercises, Treasure gives you all the tools you need to be a great listener.

Sound and communication expert Julian Treasure explores the skills of conscious listening and effective speaking, exploring the impact and processes of both. Combining transformative perspectives and potent yet easy to remember exercises, Treasure gives you all the tools you need to be a great listener.

Have you ever felt like you’re talking, but nobody is listening? Treasure demonstrates the how-to’s of powerful speaking — from vocal exercises, to tips on how to speak with empathy, to a public speaking masterclass.

Julian Treasure is a sound and communication expert. He travels the world training people to listen better and create healthier sound. The author of “How to Be Heard” and “Sound Business,” Treasure’s five TED talks have been watched more than 40 million times. He is regularly featured in the world’s media, including Time magazine, the Economist and the BBC. Treasure is also founder of the Sound Agency, which work with some of the world’s biggest brands to improve their sound.

We can hear, but do we really listen?

Treasure describes types of listening styles and warns you how to avoid the "7 deadly sins of listening."

Have you ever felt like you’re talking, but nobody is listening? Treasure demonstrates the how-to’s of powerful speaking — from vocal exercises, to tips on how to speak with empathy, to a public speaking masterclass.

Julian Good lost his home, his business, his clients and employees in 2005 after Hurricane Katrina ravaged his city of New Orleans. Good, a Top of the Table qualifier and Past MDRT President, talks about how he went back to basics and rebuilt his business in a city where the future was unsure.