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Learn how to transform uncomfortable conversations into constructive communication in this upbeat presentation based on Sarita Maybin’s book, "Say What You Mean in a Nice Way." Take away real solutions for communicating with compassion, kindness and civility, and gain fresh insights on how to say what you mean and mean what you say in a nice way — in your business and beyond.

Learn how to transform uncomfortable conversations into constructive communication in this upbeat presentation based on Sarita Maybin’s book, "Say What You Mean in a Nice Way." Take away real solutions for communicating with compassion, kindness and civility, and gain fresh insights on how to say what you mean and mean what you say in a nice way — in your business and beyond.

Make your relationships clearer and more constructive.

Ideas for running your business better

Is your business too reliant on you being the rainmaker? If the unexpected happens, is your company set up to run and grow without you? Smith shows you the processes you can use to build a self-sustaining company, and career path and compensation model to attract and develop future rainmakers.