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Results: 260

Clarifying important information with difficult clients

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Jul 1, 2022

Clarifying important information with difficult clients

How do you explain to a client why their coverage was denied? Or to a person close to you that they urgently need more coverage? In this episode, MDRT members explain how they share necessary information to handle challenging conversations.

Earn easy referrals by being invaluable to accountants and lawyers  

Edward Franklin Marshall, APFS

Jun 28, 2023

Earn easy referrals by being invaluable to accountants and lawyers

Marshall explains the frustrations that many professionals such as accountants and lawyers have — and how they often don’t realize the many ways you can help. Discover the value you can provide and how to become their problem-solver, resulting in a steady stream of pre-qualified referrals and more ideal clients. 

Curtis V. Cloke, LUTCF, RICP

Sep 20, 2017

The 18 risks of retirement

The goal of every retiree is to define and mitigate as many risks during retirement as possible. Defining the number of potential risks during retirement is the first step in determining what is important for each retiree to mitigate as part of their retirement plan. Cloke discusses 18 such risks set out by the American College of Financial Planning as part of the Retirement Income Certified Professionals (RICP) designation course.

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Nov 1, 202114 min

A time when I failed with a client

Not every client takes your advice or puts a plan in place when they need it. In this episode, MDRT members share difficult experiences and what they learned for next time.

You’ll hear from:
Yakov Baylis, CLU, ChFC
Edward M. Burnett, RICP
Russell L. Clousing, ChFC, CLU

Episode breakdown:

0:33 – When a client rejects or misuses your advice
3:21 – What I changed to prevent future recurrence of problems
4:08 – When tragedy follows inaction
6:25 – Learning not to respond to a challenging email so quickly
9:35 – How different forms of communication relate to documentation

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Nov 20, 201914 min

The most extreme thing I’ve done for a client

What do you do when clients need you to travel great distances or be there for them in profound, indefinite ways? In this episode, MDRT members share the circumstances that prompted them to rise to the occasion.

You’ll hear from:
Yakov Baylis, CLU, ChFC
Edward M. Burnett, RICP
Russell L. Clousing, ChFC, CLU

Episode breakdown:
0:32 – Courting early-rising clients in the waste-hauling business
1:58 – Memories from the middle of the night
3:09 – “Going anywhere to see anyone”
5:21 – Utilizing vacation time to see clients in person
5:47 – Helping friends through scary and unknown circumstances
7:48 – Making sure every bill gets paid
10:58 – Understanding portability options for group life insurance

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Sep 1, 202013 min

Lessons advisors apply from other roles they’ve had

Do the responsibilities of financial advisors have anything in common with a pilot, a student at a demanding school or a parent of four kids? In this episode, MDRT members share how roles that might seem separate from their current work have helped inform the way they run their practice.

You’ll hear from:

Yakov Baylis, CLU, ChFC
Edward M. Burnett, RICP
Russell L. Clousing, ChFC, CLU

Episode breakdown:

0:33 – Delivering quality time as a professional pilot for businesspeople
2:55 – The universal importance of managing expectations
3:50 – Work ethic gleaned from a rigorous educational program
5:50 – How those lessons were applied as a financial advisor
6:50 – How raising four kids translates to prioritizing and managing multiple challenges
8:18 – Knowing when there is and isn’t time for friendly chatter
10:11 – Identifying focus time in school or at the office
11:12 – Recognizing that you don’t always have to take every call
The time I failed with a client

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Sep 1, 20236 min

The time I failed with a client

MDRT members share difficult experiences and what they learned.

Matt Pais

Nov 5, 20194 min

What do a pilot, a student and a father have in common?

They all used lessons from other roles to build success in financial services.

Curtis V. Cloke, LUTCF, RICP

Sep 8, 20205 min

Getting to the heart of the matter

Learn about a series of questions Cloke asks clients so he can gain insight into how they view finances.

Edward Franklin Marshall, APFS

Jul 10, 20215 min

Financial road maps: your guide to success with your clients

You can create an exceptional first meeting experience with potential clients by using a simple tool called the financial road map. It allows you to understand clients’ attitudes about money as well as help determine if the client is a good fit for you. Top of the Table qualifier Ed Marshall explains how this works for him.