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Results: 911

Clarifying important information with difficult clients

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Jul 1, 2022

Clarifying important information with difficult clients

How do you explain to a client why their coverage was denied? Or to a person close to you that they urgently need more coverage? In this episode, MDRT members explain how they share necessary information to handle challenging conversations.

Donn McLaughlin; Barbara Brazda Dietze, CLU, ChFC; John W. Homer, CLU, ChFC

Jan 18, 2017

Success through succession

Whether you've been in business for 10 years or 40 years, it's the right time to plan for the continuity of your business. Succession planning is not about going, but about growing an already-successful practice. This recorded webinar features business continuity expert Donald A. McLaughlin, MSM, CLU, and is moderated by Barbara Brazda Dietze, CLU, ChFC, and John Homer, CLU, ChFC.

Allan T. Mendels, CLU, ChFC

Jan 18, 2017

First meeting focus

Allan T. Mendels, CLU, ChFC, shares a single question he asks the prospect to help determine the focus of their first meeting.
Don’t allow negativity

Reginald N. Rabjohns, CLU, ChFC

Jun 1, 2015

Don’t allow negativity

Negative thinking gets in the way of success in your career, says 1999 Past MDRT President Reginald Rabjohns, CLU, ChFC.

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Nov 20, 201914 min

The most extreme thing I’ve done for a client

What do you do when clients need you to travel great distances or be there for them in profound, indefinite ways? In this episode, MDRT members share the circumstances that prompted them to rise to the occasion.

You’ll hear from:
Yakov Baylis, CLU, ChFC
Edward M. Burnett, RICP
Russell L. Clousing, ChFC, CLU

Episode breakdown:
0:32 – Courting early-rising clients in the waste-hauling business
1:58 – Memories from the middle of the night
3:09 – “Going anywhere to see anyone”
5:21 – Utilizing vacation time to see clients in person
5:47 – Helping friends through scary and unknown circumstances
7:48 – Making sure every bill gets paid
10:58 – Understanding portability options for group life insurance

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Nov 1, 202114 min

A time when I failed with a client

Not every client takes your advice or puts a plan in place when they need it. In this episode, MDRT members share difficult experiences and what they learned for next time.

You’ll hear from:
Yakov Baylis, CLU, ChFC
Edward M. Burnett, RICP
Russell L. Clousing, ChFC, CLU

Episode breakdown:

0:33 – When a client rejects or misuses your advice
3:21 – What I changed to prevent future recurrence of problems
4:08 – When tragedy follows inaction
6:25 – Learning not to respond to a challenging email so quickly
9:35 – How different forms of communication relate to documentation

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Sep 1, 202013 min

Lessons advisors apply from other roles they’ve had

Do the responsibilities of financial advisors have anything in common with a pilot, a student at a demanding school or a parent of four kids? In this episode, MDRT members share how roles that might seem separate from their current work have helped inform the way they run their practice.

You’ll hear from:

Yakov Baylis, CLU, ChFC
Edward M. Burnett, RICP
Russell L. Clousing, ChFC, CLU

Episode breakdown:

0:33 – Delivering quality time as a professional pilot for businesspeople
2:55 – The universal importance of managing expectations
3:50 – Work ethic gleaned from a rigorous educational program
5:50 – How those lessons were applied as a financial advisor
6:50 – How raising four kids translates to prioritizing and managing multiple challenges
8:18 – Knowing when there is and isn’t time for friendly chatter
10:11 – Identifying focus time in school or at the office
11:12 – Recognizing that you don’t always have to take every call
The time I failed with a client

Yakov Baylis, CLU, ChFC; Edward M. Burnett, RICP; Russell L. Clousing, ChFC, CLU

Sep 1, 20236 min

The time I failed with a client

MDRT members share difficult experiences and what they learned.

Yakov Baylis, CLU, ChFC

Apr 15, 20202 min

True tales of life insurance in action

Insisting that a parent increase their coverage.

Matt Pais

Nov 5, 20194 min

What do a pilot, a student and a father have in common?

They all used lessons from other roles to build success in financial services.